InspiredShades.com sunglasses are replaceable to the original purchaser for one year from the date of purchase if you purchased the replacement program. We will replace your glasses one time for any reason. Please do not send your original pair back to InspiredShades.com. Enter your individual replacement code that is listed on your receipt & packing slip below. You will then be directed to inspiredshades.com to pick out your replacement pair of sunglasses. If your exact sunglasses are NOT currently available (i.e. discontinued), please choose a new pair of sunglasses and continue to checkout. At checkout you will be asked to enter your credit card information for the $4.50 processing & shipping fee for domestic orders and $9.99 for Canadian orders (no additional charges will apply.) Your replacement sunglasses will then arrive to you within 3-7 business days. If you have any questions regarding our policy please contact customer service by following this link click here or call 1-877-877-9005 for assistance. Please retain your original receipt or a copy of your proof of purchase for your records.